Welcome to our Billing and Payments FAQ section. We understand that managing your water and wastewater bills is a crucial part of running your business, and we're here to make the process as smooth and straightforward as possible. Below, you'll find answers to common questions about payment options, setting up a Direct Debit, receiving copies of your bill, and more.
Whether you're looking to streamline your payments, ensure you're using the correct account details, or need assistance with billing issues, this section is designed to provide you with the information and support you need.
We offer several convenient options to make bill payments easy:
Bank or Building Society’s online banking services
Use the following details for your payment:
Account number: 00220418
Sort code: 30-00-00
Account name: PENNON WATER SRVCS
Be sure to quote your full 10-digit customer number, found at the top of your bill, to ensure prompt allocation of your payment.
Pay online
Make a quick one-off payment through our simple online form. Enter your 10-digit customer number for easy processing.
Tip: You can manage your payments even more efficiently by registering for MyAccount. It allows you to view bills, track payment history, and set up a Direct Debit.
Pay by phone
Call our automated payment line with your 10-digit customer number ready.
Sign up to Direct Debit
Simplify your payment process with Direct Debit. You can set this up quickly through MyAccount. Direct Debit is a hassle-free, secure way to manage your bills, and it spreads your payments to help with cash flow.
Register for MyAccount
If you prefer not to register for MyAccount, you can still sign up for Direct Debit by completing this form.
By post
Complete the payment slip on your bill and send it with your cheque to:
Source for Business
PO Box 5004, Lancing, BN11 9BG
Please make cheques payable to Source for Business and write your 10-digit customer reference number on the back.
If you’re having any payment difficulties, don’t hesitate to contact our customer service team at 0330 123 0205 available Monday – Friday, 9am to 5pm.
Yes, signing up for Direct Debit simplifies your payment process and helps with budgeting by spreading your payments evenly across the year.
How to sign up:
Through MyAccount: Login, go to the payment section, and select the option to set up Direct Debit. Follow the prompts to enter your bank details and confirm the setup.
Online: If you prefer not to register for MyAccount, you can still sign up for Direct Debit online.
When you see PENNON WATER SRVCS on your bank statement, its referencing payments made to Source for Business, the trading brand of Pennon Water Services. This doesn’t affect your payment arrangement. If you have any questions, please contact us.
Please ensure you’re paying into the correct bank account with the following details:
Account number: 00220418
Sort code: 30-00-00
Account name: PENNON WATER SRVCS
Remember to quote your 10-digit customer number to ensure prompt allocation of your payment. If you’re having trouble paying, please call us at 0330 123 0205.
Additionally, verify that you’re using the correct VAT number: 312 6924 16. VAT is charged on water supplied to industrial users. Please ensure your Standard Industrial Classification (SIC) is up to date for VAT compliance.
To get a copy of your bill, simply sign up for MyAccount and log in. Once registered, you can view and download your bills at any time. It’s quick, easy, and helps reduce paper waste.
If your bill is based on an estimated meter reading, it’s because we couldn’t obtain an actual reading. Estimated readings are based on your previous usage patterns and might not reflect your current consumption.
To ensure a more accurate bill:
Submit your meter reading through MyAccount: If you’re registered, log in to MyAccount to easily submit your actual meter reading. This will help us calculate your bill based on your real usage.
Use our online form: If you prefer not to register, you can still submit your meter reading using our online form. This option allows you to provide an accurate reading without needing to log in, ensuring your bill is as accurate as possible.
Submit a meter reading
Using either option helps ensure your bill reflects your actual water usage, avoiding potential discrepancies.
To update your bank details, you have two options:
Update via MyAccount: Log in to MyAccount and navigate to the payment section. Select the ‘Manage your bank details’ option to securely update your information. This method is quick and ensures your details are updated instantly.
Use our online form: If you prefer, you can update your bank details using our online form. For your security, please attach a confirmation on your company's headed paper to the form before submitting. Our team will process your request and confirm the changes with you to ensure your account remains protected against any fraudulent activity.
Update bank details
For any questions or help, please contact us at 0330 123 0205.
Billing addresses cannot be updated through MyAccount.
Alternatively, to make changes, please contact our customer service team at 0330 123 0205.
Ensure you’re entering the Supply Postode, not your correspondence address. This is required for accurate account management.
If you haven’t received a credit note, contact us with your account details and specify which bill the adjustment applies to. Our team will promptly provide the necessary credit note.
When entering your name in MyAccount, make sure to input it exactly as it appears on your bill. This includes capitalisation, as the system is case-sensitive.
