Welcome to the Frequently Asked Questions (FAQ) section of our website, designed to provide clear answers and guidance on all aspects of managing your water and wastewater services.
To make navigation easier, we've divided the FAQs into key categories:
- Billing and Payments: Find answers related to payments, charges, and business account management.
- MyAccount: This section answers all your questions about using our online portal, MyAccount. Explore the FAQs for help with registration, access, security, and more, ensuring you get the most from the portal.
- Moving and Tenancy: Get guidance on moving premises or handling tenancy changes, including notifying us and updating your account.
- Feedback and Regulatory Information: Learn about our complaints process, regulatory bodies, and water industry standards.
- Water Supply and Maintenance: Discover how to handle water supply interruptions, leaks, meter issues, and proper disposal of fats, oils, and greases (FOG).
- General Information: Understand industry classification codes, VAT on water services, and trade effluent consent.
