If you’re moving out of your business premises, it’s important to take a final meter reading and inform us about your move. Without this, you’ll remain liable for any water usage and charges at the premises even after you’ve left.

Key points to remember:

• Final meter reading: Without submitting a final meter reading and notifying us of your move, you could be responsible for any water usage after you leave the premises.
• Notification: By providing us with a final meter reading and move-out details, you ensure that you’re only billed for the water you’ve used.
• Ready to tell us you are moving? Use our online form to submit all the necessary details.

Moving in Moving out

Before you start, make sure you have:

• Exact move-in or move-out date: Supported by evidence like a tenancy agreement or utility change of address confirmation.
• Meter reading: Taken on the day of your move. For help on how to read your meter, refer to our online guide

If you have any further questions or need help with your move, please contact our customer service team at 0330 123 0205.

Yes, as a landlord, it’s important to inform us about any changes in tenancy or if a business premises becomes vacant. This helps us keep accurate records and ensures that the appropriate party is billed for any water or wastewater charges.

Why it’s important:

• Accurate billing: In some areas, vacant properties may still incur water and wastewater charges. If we don’t have the correct details, these charges may be attributed to the landlord during the vacant period.
  
  
• Occupier information: Keeping us informed helps maintain accurate occupier information and avoids unnecessary charges.

If you’re a landlord or have information about the landlord of a business premises where Source for Business is the water and/or wastewater retailer, please submit their contact details through our online form.

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If you need to remove a property from the non-household market, here’s what you need to know:

Before applying:

• No charge: There is no charge for removing a property from the non-household market. However, make sure the property is registered for domestic council tax before applying. An administration charge may apply if the premises is found to be non-household.
  
  
• Proof required: You’ll need to provide proof that the property is registered for domestic council tax, either by giving your council tax reference number or a photograph of a registration letter or bill.
  
  
• Property conversion: You can’t apply for a household account until the property conversion is complete.

Apply for a domestic account:

• Separate retailers: If your water and wastewater are billed by a different retailer, you may need to contact them separately to adjust their bills.
  
  
• Application review: We will review your completed application and submit it to your wholesaler(s) on your behalf. If further information is needed, we’ll contact you.
  
  
• Wholesaler decision: The decision to remove a property from the non-household market is at the sole discretion of the wholesaler(s).
  
  
• Site visits: You may be contacted via telephone to arrange a site visit, typically within the first 30 days after submitting your form. Please ensure to include a telephone number on your application.
  
  
• Successful application: If your application is successful, we’ll receive notification of the closing date and meter reading (if applicable) for your non-household account within five working days of the site visit. We’ll then close your non-household account and issue a final invoice, though it may take up to 10 days to update our records.

If you have any questions, please contact us.

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